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Investor Questions

Find out everything you need to know about why and how to use LendingCrowd.

LendingCrowd helps to provide you with peace of mind through our Credit Team, who have vast experience of reviewing financial information. We ensure that all borrowers on the platform have passed robust identity and credit checks carried out through reputable suppliers.

For our Self Select accounts, the minimum investment is £20. For our Growth and Income accounts, it’s £1,000.

You can find full details on our fees page.

When you load funds to your investor account, we hold them in a separate client account until you choose which businesses to invest in. Your investor funds don’t form part of our assets.

If you choose to invest in our Growth Account, we’ll automatically invest your funds in loans available on our Loan Market, with rates that may range from 5.95% to 14.25%. The account automatically invests your repayments in more loans, increasing diversification over time. The 6% target return for the Growth Account is variable, net of ongoing repayment fees, estimated bad debt and before the 1% capital withdrawal fee.

You can withdraw money in your investor account that you haven’t invested by logging in and clicking on ‘Transfer Out’. The first time you withdraw funds, you’ll need to enter your bank details for us to verify. If you transferred in money by debit card, we’ll need you to email us a bank statement for the same account from within the last 3 months to enable us to verify the details for returning your money. If you transferred in money by bank transfer, we’ll already have your bank details to verify (provided the details you provide match the account that you transferred money from). Once we’ve verified your bank details, complete the amount you want to transfer. We’ll then return it to your bank account within 3 working days, or to your debit card in between 5 and 10 working days (as we use an external card payments provider, we can’t control how long this takes).

This is interest that’s due on a loan but not yet charged. Interest is usually applied each month around the time the loan repayment is received.

No. We currently only accept investor sign-ups from UK residents.

You need to:

  • be UK resident
  • have a UK bank account
  • be at least 18 years old

During the sign-up process, you must supply a residential UK address as we don’t accept PO Box addresses. If you’re originally from outside the EU, you’ll also need to supply evidence of your UK resident status.

You can’t transfer your LendingCrowd investments to anyone else. If an investor passes away, their investments will become part of their estate and dealt with accordingly.

No. Under HM Revenue & Customs guidelines, you would have to sell your existing investments on a public market and use the cash to buy qualifying investments in an IFISA.

You can load funds into your LendingCrowd investor account by debit card or bank transfer. We don’t currently accept credit card transactions.

If you don’t add funds to your account within 12 months of completing your identity verification, your account will be closed. This is because we have a duty to only hold your data when we have a specific business need. If your account is closed after 12 months of inactivity, you’ll be able to reopen it at any time by completing the verification process again using your passport or driving licence.

The only name that we’ll share on our investor platform is your chosen username. Borrowers have the right to ask who has funded their loan, but we’ll only provide this information with your permission. We don’t make your personal details visible on the site. However, we may have to disclose them to meet our legal or regulatory obligations ­– we’ll tell you why if this happens.

Yes, we offer three Innovative Finance ISA products – the Growth ISA, the Income ISA and the Self Select ISA – which allow you to invest up to £20,000 in the current tax year and you’ll have no tax to pay on your returns. Please visit our ISA page for more details. Tax treatment depends on the individual circumstances of each investor and may be subject to change in future.

We recognise the importance of reducing risk and increasing diversification in helping our investors to achieve healthy and stable returns. This is our primary aim in launching these features.

As we’ve grown, the number of loans on our primary and secondary markets has increased greatly, offering the ability for even further diversification. Since we launched in 2014, we have facilitated more than 27 million financial transactions and delivered over £58 million in lending across more than 660 loans.

AutoBalance and AutoQueue only apply to our Growth Account and Income Account, including the Growth ISA and Income ISA. Please note that these features will only be activated on portfolios of £1,000 or more, as this is the minimum investment required for the Growth Account and Income Account. AutoBalance and AutoQueue are not available for our Self Select Account or Self Select ISA.

Our Growth Account has a target return of 6%, and our Income Account targets a return of 5.6%. Our changes are designed to minimise risk by diversifying your portfolio. The aim is to have as many investors as possible achieving the target rate or better. You may see increased buying and selling activity while accounts rebalance during this process.

Nothing – AutoBalance and AutoQueue will be activated automatically on existing Growth Account and/or Income Account. If, for whatever reason, you do not want your portfolio to benefit from increased diversification and reduced exposure to individual loans, you will be able to opt out by contacting our investor team. If you are considering joining LendingCrowd as a new investor, these features will be enabled automatically on the Growth Account, Income Account, Growth ISA and Income ISA.

This will depend on the amount invested and the availability of loans on our Loan Market. Your funds will be held as cash and deployed as loans become available. If insufficient loans are available on the Loan Market, you may experience a short delay in your funds being invested, with the overall objective of ensuring a diverse allocation of risk within your account.

Portfolio value Maximum target exposure
Under £1,000* N/A*
£1,000 to £1,999 2%
£2,000 to £4,999 1%
£5,000 and above 0.5%


Please note that the maximum target exposure is measured across each individual Growth Account/ISA and Income Account/ISA. It is not measured across an investor’s entire investment with LendingCrowd.

*£1,000 is the minimum investment required for the Growth Account and Income Account.

In our Loan Market, you can invest in new loans for UK businesses by placing bids in loan auctions. All of the businesses available to bid on have been thoroughly assessed by our Credit Team and have met our stringent credit criteria. Each business loan has a risk band assigned by the Credit Team (A+ to C+) which corresponds to the minimum interest rate for that loan.

You can place bids on businesses in the Loan Market by choosing Bid Now, or you can choose to See More about the business and the loan it’s applying for.

If you choose Bid Now, you’ll be taken to the bid page, where you choose the amount you want to bid and the interest rate. The minimum bid you can place is £20, and the minimum and maximum interest rates depend on which risk band the loan is in.

If you choose See More, you’ll be taken to the loan details page, where you can see information about the company and its loan, and then select the ‘Bid Now’ tab to place a bid.

The minimum bid you can place is £20, and the maximum you can bid is £10,000.

You’ll be able to see the amount and interest rate you’ve bid at, alongside the number and total value of bids placed by other investors at each different interest rate. Other investors won’t be able to see your individual bids. Your bids could be accepted or rejected depending on whether other investors place bids at lower rates once the loan is fully funded.

Your bid will be accepted once the borrower accepts the loan offer, which can happen either when the loan is fully funded, or after the end of the loan auction period.

If the loan becomes fully funded before the end of the auction period, the borrower may choose to keep the auction open. If this happens, bids at higher interest rates may be ‘knocked out’ if another investor places a bid at a lower rate.

You can place as many bids on the loan as you want, so long as you have enough funds in your Investor Account.

Once you’ve placed a bid, it’s final. Bids can’t be modified, so please take care when you’re bidding.

By choosing to See More about a loan, you can see the Business Profile (including what the business does and what the loan is for), the business’ most recent Credit Scores, its Financial Summary, the Q&A where the borrower answers investor questions, and the Current Bids that have been placed in the auction. The Key Info box at the top of the page gives an overview of this information.

In the Loan Market, investors can ask questions to borrowers about the business and the loan. Please go to the Q&A tab in the loan details page to ask the borrower a question. When the borrower answers the question, the asking investor will receive an email containing the borrower’s response, as well as being able to see the response in the Q&A section of the loan details page.

The Credit Band assigned to each loan is based on our Credit Team’s assessment of the business. The bands range from A+ (lower risk loans) to C+ (acceptable risk loans). Each Credit Band corresponds to a minimum interest rate, as shown below:

A+    5.95%

A      7.95%

B+    8.95%

B      10.35%

C+    12.25%

As an example, the minimum interest rate on a B+ Credit Band loan will be 8.95%. The maximum bid for each Credit Band is 2% above the minimum.

The length of time that a loan is in the Loan Market section of the website will vary, but this will typically be 1-3 days. The auction end date is clearly displayed on each loan, so keep an eye on this to ensure you don’t miss out!

When a loan in the Loan Market is fully funded, the borrower has a choice: they can either accept the loan and the rate as it currently is, or they can wait until the end of the loan’s auction period to allow the loan interest rate to potentially fall. The borrower could also decline the loan at this point. If this happens, your funds will be returned to your Investor Account.

Once a loan auction period ends, what happens next depends on whether the loan has been fully funded during the auction period. If the loan hasn’t been fully funded, normally the loan won’t go ahead, and all the funds that have been used by investors to place bids will be returned to their investor accounts.

If the loan has been fully funded, the borrower must accept the loan before it can be finalised. Until the borrower has accepted the loan, it will appear as a ‘Draft’ in the My Investments section of your Investor Account. Once the loan has been finalised, and the borrower has returned the necessary paperwork, the loan funds will be paid to the borrower and the monthly repayment dates will be set. Interest then starts accruing.

We recommend that you diversify your portfolio by placing bids in different loans, with different risk bands and loan durations, to try to reduce risk by limiting your exposure to any one loan. You can read more about risk on our Risk Matters page.

You can choose to buy partial or whole investments that are listed on the Loan Market. First choose the company loan you want to invest in, then simply enter the amount you want to buy, from a minimum of £20 up to the entire available investment value.

When you buy a loan part, you take on the repayments from that loan and the 1% fee associated with any LendingCrowd investment.

How much of an available investment you buy is up to you. The minimum purchase is £20, up to the entire available value of the investment. Just enter the amount you want to buy.

You can invest in a loan by buying investments in the loan from other investors, who invested in the loan with different rates. The Loan Market displays a single indicative interest rate that’s a weighted average of all the loan parts available for sale.

If you buy an investment on the Loan Market midway through a repayment cycle, both you and the seller will receive partial capital and interest payments. The seller will receive the returns relevant up until the date of the loan part sale, and you will receive those after the date of sale.

When you decide to invest through the Loan Market, you buy parts of the loans from other investors. LendingCrowd guarantees that an investor is never left with a part of the loan that’s too small and would therefore be difficult to manage. That’s why we may adjust the investment amount if the selling investors are left with a loan part that’s worth less than £20.

The interest rate listed for each loan on the Loan Market is indicative of the weighted average interest rate of all the investments available for that loan. When you enter the amount you want to invest in that loan, the currently available interest rate for the amount you’ve chosen is displayed. This may be higher or lower than the rate available for the amount you’ve chosen. This could be because another investor has bought an investment in the same loan, or because an investor has listed or unlisted a loan part.

The Loan Market offers you investment opportunities on loans that you might have missed when they were first listed for auction. It allows you to take control of your investments and continue to choose where your money is going, based on businesses you want to support.

Buying parts on the Loan Market can also help you to further diversify your LendingCrowd portfolio to help spread risk by investing across more loans.

We don’t charge you any fees for buying parts on the Loan Market. However, with a purchase, you take on the 1% monthly repayment fee associated with any LendingCrowd investment.

The amounts and rates shown on the Loan Market take into account all of the investments available in a particular loan at the current time. If you’re looking at the Loan Market before you sign in, you’ll see information for all of the currently available investments. However, after you’ve logged in to your Investor Account, the investments that you currently have put up for sale on the Loan Market won’t be shown, as you can’t buy investments you already own. This may mean that the amounts and rates you saw before logging in may be slightly different.

We offer a secondary marketplace where LendingCrowd investors can buy and sell their loan parts. You can list a loan part for sale via the Manage function in your Investor Account. Other investors can buy some or all of your listed loan part and take on the repayment benefits and the 1% fee associated with that loan.

In your Investor Account, use the Manage function to view your existing loan parts. Next to the loan you want to sell, slide the bar to ‘list’ or ‘unlist’ a loan part.

When a loan part is listed, it’s shown for sale on our Loan Market for other investors to buy. All loan parts are listed at the interest rate at which you initially bought them. Each loan will have a single interest rate displayed on the Loan Market, which is a weighted average interest rate of all the investments in that loan that are currently available.

We charge a 0.5% fee of the value of investments sold on the Loan Market.

If you change your mind before your loan part sells, simply slide the bar to ‘unlist’ and return it to your LendingCrowd investment portfolio.

You can list your loan holdings for sale on our Loan Market at any time. Please remember that the time taken to access your funds depends on how quickly your holdings are sold. The ability to sell your investments depends on other investors buying your loans.

Please also note that you can’t list loans for some borrowers if:

  • the borrower’s repayments are overdue
  • the borrower has indicated to us that they’ll repay the loan early
  • there’s only one repayment left for the term of the loan
  • the borrower is (at our discretion) likely to miss future repayments

If a loan part is valued at more than £100, you can split it to create a new loan part that you will be able to list for sale. You cannot split a loan part of £100 or less, so this would have to be sold in full.

There are no restrictions on how long you have to wait before you can list a loan part for sale on the Loan Market. Although it’s unlikely that you would choose to do so immediately, that’s up to you.

You may choose to sell a loan part to allow you to free up capital to reinvest in other loans, or withdraw from your LendingCrowd account. If you change your mind before your loan part has been sold, simply unlist it again to add it back to your LendingCrowd investment portfolio.

No. All listed loan parts are sold at the interest rate at which you initially bid.

Investors are charged a fee of 0.5% of the loan part capital value sold. This fee is automatically deducted from the value of the sale. You’ll receive an email after the sale showing the value of the investment sold, the fee amount, and your net earnings. Your statement will show the net earnings.

Investments that you choose to list for sale on the Loan Market will remain listed for sale until they’re bought by another investor, or until they have only 2 repayments remaining, whichever event takes place first.

Also known as an IFISA, it lets investors include their peer-to-peer lending investments in an ISA. This means there’s no tax to pay on your returns. It’s subject to the same rules on eligibility and investment limits as other types of ISA. Please note that tax treatment depends on the individual circumstances of each investor and may be subject to change in future.

We offer three IFISAs for peer-to-peer investors – the Growth ISA, Income ISA and Self Select ISA.

These accounts are the tax-efficient way to invest in our Growth Account, Income Account and Self Select Account. Tax treatment depends on the individual circumstances of each investor and may be subject to change in future.

Within a LendingCrowd IFISA, you don’t pay tax on interest earned from peer-to-peer loans. Please note that tax treatment depends on the individual circumstances of each investor and may be subject to change in future.

Yes. To get this process started, download and complete our ISA transfer form and post it to us. We’ll take care of the entire transfer process.

Making a provider-to-provider transfer ensures your ISA maintains its tax-free status. Tax treatment depends on the individual circumstances of each investor and may be subject to change in future.

For the current tax year, you can invest a maximum of £20,000 in ISAs.

You can invest as much as you want with LendingCrowd, but you have to adhere to the ISA allowance within the LendingCrowd IFISA.

If you’ve subscribed to the maximum amount in your LendingCrowd IFISA (£20,000 for the current tax year) and want to invest more, you can do so via our Growth AccountIncome Account or Self Select Account.

We prevent you investing more than the ISA allowance for each tax year in your LendingCrowd IFISA. However, if you have more than one ISA provider, it’s up to you to make sure you don’t exceed the ISA allowance across all your accounts. If you do exceed that total, HM Revenue & Customs will tell you and your ISA provider about any action that needs to be taken.

Yes, the LendingCrowd IFISA has been designed as a Flexible ISA. This means that you can withdraw cash and then add it back to your LendingCrowd IFISA during the same tax year without reducing your current year’s allowance.

It’s quick and easy to open one or both of the LendingCrowd IFISAs once you’re registered with us.

Log into your Investor Account, go to the My Accounts page, click ‘Open account’ on the IFISA account you’d like to open and follow the instructions. We’ll already have your details, so all you’d have to do is tell us your National Insurance number and accept the ISA declaration and terms.

The LendingCrowd Growth ISA has a target rate of 6%* per year, the LendingCrowd Income ISA has a target rate of 5.6%* per year and rates for the Self Select ISA start from 5.95%**.

*Capital at risk. Target rate is variable, net of ongoing repayment fees and bad debt.

**Capital at risk. Investors can lend at rates between 5.95% and 14.25% based on LendingCrowd’s Credit Bands. Interest rates are guided by the credit grading allocated to each loan. Higher risk investments may yield greater returns but can also lead to lower returns if the business can’t fully repay its debts. This is known as bad debt. Find out more at our Risk Matters page.

No. The rate of return depends on the performance of the loans in your portfolio. As an investor, it’s important to remember you’re lending to businesses so your capital is at risk.

There is a risk that the value of your investment could fall. The main risk is that the companies who borrow money fail to make their repayments. We have a rigorous credit-screening process so that we fully understand the risk exposure for each borrower.

You can see the performance of our loan book to date on our Statistics page. You can read more about the risks of investing on our Risk Matters page.

To learn more about our fee structure, please visit our Fees page.

Yes, but you can only invest in one IFISA in any single tax year. This means you could open one IFISA this year and in future years open additional IFISAs.

In a single tax year, you can open and invest in one Cash ISA, one Stocks & Shares ISA, one Lifetime ISA and one IFISA. The total you pay in must not exceed £20,000 for the current tax year.

Anyone who is at least 18 years old and is resident in the UK. You can also apply if you’re a Crown employee (such as a member of the armed forces or civil servant) serving abroad, or the partner of a Crown employee. You don’t need to be a taxpayer to have an ISA but you must have a National Insurance number.

No. Your ISA earnings are exempt from tax and there’s no need to declare them, provided you meet the ISA rules. Our tax statement excludes your earnings within your ISA. Tax treatment depends on the individual circumstances of each investor and may be subject to change in future.

Simply go to the withdrawal section of the Manage page and change your Cash Reserve target to the amount you’d like to withdraw. Some of your loans will be sold to reach this target amount, and you can then transfer the cash to your Self Select Account to withdraw it. Please note there’s a withdrawal fee of 1% of the capital withdrawn from the Growth ISA or Income ISA.

LendingCrowd oversees this entire process on your behalf and we’ll automatically seek buyers for your loans on the Loan Market. We’ll do this as quickly as possible but please note that the ability to sell your investments depends on other investors buying your loans. However, repayments from the loans you hold will also be set aside and contribute to your requested withdrawal amount.

You can’t list non-performing loans (those that are overdue or in arrears) for sale until they’re performing.

You first have to list the loans you want to sell. Listing loans for sale will place them on the Loan Market for other investors to buy.

The ability to sell your individual loans depends on other investors buying them. You still earn interest while the loan is on the Loan Market and money due to you will be paid at the end of the month when the borrower makes a repayment. Once your loans have sold, you can transfer the cash to your Self Select Account to withdraw it, or hold it in your Self Select ISA to transfer to another provider.

You can’t list non-performing loans (those that are overdue or in arrears) for sale until they’re performing.

First you’ll need to list and sell your investments on our Loan Market to return your loan holdings to cash. Once other investors have bought your investments, you can transfer out the cash value of your IFISA. You should contact your new ISA provider to arrange this.

There’s no withdrawal fee if you invest through the Self Select ISA, but selling a loan carries a 0.5% fee.

The withdrawal fee for the Growth ISA and Income ISA is 1% of the capital being withdrawn.

No, you can’t offset losses on investments held within an IFISA against other chargeable gains made on investments held outside it.

No, peer-to-peer lending isn’t the same as having a bank or building society account and isn’t covered by the Financial Services Compensation Scheme.

We pay returns on your investments without deducting any tax. It’s your responsibility to declare any interest and gains earned outside one of our Innovative Finance ISA products to HM Revenue & Customs on a self-assessment tax return, or tell your local tax office. We provide all our investors with an income statement for tax return purposes. Download yours from the ‘Summary’ section of your investor account.

Diversifying your investments helps to manage the risk to you by reducing the overall impact of debt on your investments if a business is not fully able to repay its loan. If a business stops trading, LendingCrowd will take the necessary steps through their collection process to recover the maximum amount possible, but a recovery cannot always be achieved, in which case the value of the investment could go down.

It is important that you read the information about the risk involved in LendingCrowd loans and how to manage this risk carefully before you invest and seek advice from a qualified adviser if necessary.

If LendingCrowd were to go out of business, investors would still continue to receive repayments on loans originated with LendingCrowd, because all loan contracts are between borrowers and investors and would remain valid. Under Financial Conduct Authority rules, peer-to-peer platforms must appoint a third party standby servicing company to administer the loan book in the event of the platform ceasing operation.

LendingCrowd has appointed Equiniti Group as its standby servicing partner to oversee the repayment of loans should this situation arise. Equiniti Group is also an ISA manager and would continue to administer ISA investments. All investor funds are held in a separate Barclays Client Money bank account and don’t form part of LendingCrowd’s assets.

We take a number of factors into account to determine our credit decisions, and you can find more detail in this blog post. In short, we look at cashflow, management ability, a business plan and the industry the business is in.

The credit scores shown for each loan are supplied by a third-party credit reference agency. They’re independent of the Credit Bands assigned by our Credit Team, who consult the company and consumer reports from credit reference agencies to form part of their assessment.

Our Credit Team assign the Credit Bands for each loan, based on their assessment of the loan using their experience, ExpertLender (our in-house credit assessment tool) and affordability models. Each Credit Band corresponds to a minimum interest rate, listed below:

A+        5.95%

A          7.95%

B+        8.95%

B          10.35%

C+        12.25%

We take debentures or bond and floating charges over the company, or third-party guarantees where appropriate. We decide security arrangements on a case-by-case basis.

If a repayment is late, we’ll contact the borrower as soon as possible to establish the reason for this and when we can expect payment. If we don’t receive the payment within 4 days of the due date, we consider the repayment to be overdue and will charge the borrower a late payment fee. Well also inform credit reference agencies that the borrower has missed a payment. This could affect the business’ and the director’s credit ratings and therefore their ability to borrow more money.

If the borrower hasn’t paid within 45 days of the repayment date, we’ll consider the loan to be in arrears.

If a loan falls into default and there’s no clear indication of how and when we’ll receive the payment, we’ll take recovery action. This will include referring the matter to our panel of experts – which includes solicitors, accountants and debt collectors – who’ll provide guidance or act on our behalf, whichever is the most appropriate course of action. This could involve placing the company into administration or sequestrating/instigating bankruptcy against a guarantor or individual, and forcing the sale of assets.

Read more about our default process.

You can see the size of our loan book and bad debt rates on our statistics page. You may also want to read more about our default process.

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General FAQs

The most frequently asked questions about LendingCrowd

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0345 564 1600
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If you invest through LendingCrowd you should understand that your capital is at risk.

LendingCrowd is the trading name of Edinburgh Alternative Finance Limited, Company Number SC468392, authorised and regulated by the Financial Conduct Authority (Firm reference number 670991). LendingCrowd and its products are not covered by the Financial Services Compensation Scheme.

Read more about the risk involved when investing and borrowing.

The company's registered office is 23 Manor Place, Edinburgh, EH3 7DX.

Copyright © LendingCrowd 2019. All rights reserved.

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