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You are here: Home » Treating Customers Fairly

For LendingCrowd, it is very important to put our customers at the forefront of everything we do. We believe that our values align with the UK Financial Conduct Authority’s (FCA) Treating Customers Fairly principles outlined below.


Outcome 1: Borrowers and Investors can be confident that in dealing with EAF Ltd they are dealing with a firm where the fair treatment of customers is central to our corporate culture reflected in our very transparent platform.


Outcome 2: The Products and services marketed by EAF Ltd and provided on the marketplace are designed to meet the needs of specific customer groups and are targeted accordingly.


Outcome 3: Borrowers and Investors are provided with clear information and are kept appropriately informed before, during and after the point a loan is fully funded.


Outcome 4: Where Borrowers and Investors take advice, that has to, at all times, be their responsibility and accountability. As a platform we offer an opinion on the credit worthiness of businesses, but the Investor is responsible for their own due diligence.


Outcome 5: Borrowers and Investors are provided with products that perform as EAF Ltd have led them to expect, and the associated service is both of an acceptable standard and as they have been led to expect.


Outcome 6: Borrowers and Investors do not face unreasonable post-sale barriers imposed by EAF Ltd to change product, switch provider, submit a claim or make a complaint.


To submit a complaint please follow the instructions here.

If you invest through LendingCrowd you should understand that your capital is at risk.

LendingCrowd is the trading name of Edinburgh Alternative Finance Limited, Company Number SC468392, authorised and regulated by the Financial Conduct Authority (Firm reference number 670991). LendingCrowd and its products are not covered by the Financial Services Compensation Scheme.

Read more about the risk involved when investing and borrowing.

The company's registered office is 23 Manor Place, Edinburgh, EH3 7DX.

Copyright © LendingCrowd 2019. All rights reserved.

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