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For LendingCrowd, it is very important to put our customers at the forefront of everything we do. We believe that our values align with the UK Financial Conduct Authority’s (FCA) Treating Customers Fairly principles outlined below.
Outcome 1: Borrowers and Investors can be confident that in dealing with EAF Ltd they are dealing with a firm where the fair treatment of customers is central to our corporate culture reflected in our very transparent platform.
Outcome 2: The Products and services marketed by EAF Ltd and provided on the marketplace are designed to meet the needs of specific customer groups and are targeted accordingly.
Outcome 3: Borrowers and Investors are provided with clear information and are kept appropriately informed before, during and after the point a loan is fully funded.
Outcome 4: Where Borrowers and Investors take advice, that has to, at all times, be their responsibility and accountability. As a platform we offer an opinion on the credit worthiness of businesses, but the Investor is responsible for their own due diligence.
Outcome 5: Borrowers and Investors are provided with products that perform as EAF Ltd have led them to expect, and the associated service is both of an acceptable standard and as they have been led to expect.
Outcome 6: Borrowers and Investors do not face unreasonable post-sale barriers imposed by EAF Ltd to change product, switch provider, submit a claim or make a complaint.
To submit a complaint please follow the instructions here.